All products on our website (including partner products) are returnable to us within 30 days of receiving the product(s) for a full refund.
We also have a 1 year exchange warranty on all of our diffuser products included at no-charge. If your unit stops working within your warranty period, let us know and we’ll send out a replacement unit to you.
If we can verify the issue via video or photos, there is no need for you to send your defective unit back.
Please send a message to support@zenvea.com or use our contact page to set up a return.
If there was a mistake made on our end (wrong color, wrong model, etc…) or the product is malfunctioning, we will correct this at no extra cost to you.
If you decide the product is not for you, you will be required to send the product back & cover the S&H fees associated with that.
Once we receive the package, please allow 4-7 business days for us to process the return & issue you a refund.
We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.
Non-Returnable Items:
We cannot accept returns on opened/used oil packages.
Cancellations/Changes To Order
If you would like to cancel/make a change to your order, you can do so provided that the order has not yet been shipped. If the item you want to cancel/change has been shipped, the order cannot be cancelled or changed. However, you can return the item for a refund once it has arrived.
Most orders are shipped within 24-48 hours of being placed.
Please contact us immediately: support@zenvea.com if you need to make a change to the order or cancel it.
Also, please note: We cannot add additional products to your order as our system does not allow us to charge your payment method by ourselves. You will need to make an additional order to do this. Sorry for the inconvenience.